I did not receive a confirmation email for the purchase of my session

• Check your Promotions and Spam files. The confirmation email can be found there. To prevent your e-mails from reaching spam, add the e-mail address…. @… .Com in the filters of your e-mail box. If you still cannot find the email, call us on 09 54 32 99 79.

I rented a streaming session, and the session seems to be filmed but still hasn't started

• We start broadcasting about 1/4 hour before the start of the session. We also usually wait for the last latecomers to start. Don't worry, the session will start.

I have streaming breaks during Live Stream on my mobile phone

• Avoid airpods and other wireless devices

• Open the Live Stream from your computer rather than from your phone

I want to make a multiple reservation for several people or for several sessions

It is possible to reserve several places online and pay at once! Here is the procedure to follow on our site:

• From the https://www.zen-and-sounds.com/paris-planning or https://www.zen-and-sounds.com/paris-le-centre page:

1. Click on Book

2. Click on Book for a session.

3. Click on:

And not on "Book" below the agenda !!

You will be redirected to the Mindbodyonline page.

4. Click on the tab of your choice:

5. Click on Register:

6. Perform the usual booking steps to the payment page. Click on Continue shopping:

Repeat the booking steps.

7. Do this until you have booked the desired number of sessions.