Help • Frequently Asked Questions

I did not receive a confirmation email for the purchase of my session

 

  • Check your Promotions and Spam files. The confirmation email can be found there. To prevent your e-mails from reaching spam, add the e-mail address…. @… .Com in the filters of your e-mail box. If you still cannot find the email, call us on 09 54 32 99 79.

I rented a streaming session, and the session seems to be filmed but still hasn't started

 

  • We start broadcasting about 1/4 hour before the start of the session. We also usually wait for the last latecomers to start. Don't worry, the session will start.

I have streaming breaks during Live Stream on my mobile phone

 

  • Avoid airpods and other wireless devices

  • Open the Live Stream from your computer rather than from your phone

 

 

I want to make a multiple reservation for several people or for several sessions

 

It is possible to reserve several places online and pay at once! Here is the procedure to follow on our site:

 

 

1. Click on Book

 

2. Click on Book for a session.

 

3. Click on:

And not on "Book" below the agenda !!

You will be redirected to the Mindbodyonline page.

 

 

 

4. Click on the tab of your choice:

5. Click on Register:

6. Perform the usual booking steps to the payment page. Click on Continue shopping:

Repeat the booking steps.

 

 

 

7. Do this until you have booked the desired number of sessions.

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© 2020 Zen and Sounds · Paris · Ibiza · contact@zenandsounds.com

Photos by Anaka · www.instagram.com/anakaphotos

 

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