Help • Frequently Asked Questions
I did not receive a confirmation email for the purchase of my session
Check your Promotions and Spam files. The confirmation email can be found there. To prevent your e-mails from reaching spam, add the e-mail address…. @… .Com in the filters of your e-mail box. If you still cannot find the email, call us on 09 54 32 99 79.
I rented a streaming session, and the session seems to be filmed but still hasn't started
We start broadcasting about 1/4 hour before the start of the session. We also usually wait for the last latecomers to start. Don't worry, the session will start.
I have streaming breaks during Live Stream on my mobile phone
Avoid airpods and other wireless devices
Open the Live Stream from your computer rather than from your phone
I want to make a multiple reservation for several people or for several sessions
It is possible to reserve several places online and pay at once! Here is the procedure to follow on our site: